Responsible Gaming

Our Commitment to You

At tbaji, responsible gaming is not just a policy requirement — it is a core part of how we operate every single day. We believe every player in Bangladesh deserves access to tools that keep their gaming experience safe, balanced and genuinely enjoyable.

Gambling on tbaji — whether on cricket betting, slots, live casino games or specialty titles — is intended as a leisure activity. Like all forms of entertainment, it carries a cost. The tbaji platform is designed so that you always stay in control: you set your own limits, you choose when to take a break, and you can exit at any time. Our support team is available around the clock if you ever feel that gambling is no longer fun.

We take particular care to protect vulnerable players, including anyone who may be experiencing financial difficulty, emotional distress, or any other circumstances that could make gambling harmful. If you or someone you know fits this description, please read this page in full and contact our support team without hesitation.

Age Restriction — 21+ Only

tbaji enforces strict age verification during the account registration process. All players are required to confirm that they are 21 years of age or older when creating an account. Where identity documents are requested as part of KYC verification, date of birth is checked against the document to confirm eligibility. Any account found to have been registered by a person under 21 will be closed immediately and any funds will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and are concerned that someone in your household under the age of 21 may have accessed the tbaji platform, please contact our support team at [email protected] immediately. We will investigate promptly and take all necessary action. We also encourage parents and guardians to use parental control software on shared devices to prevent underage access to online gambling platforms.

Responsible Gaming Tools

tbaji provides a range of practical tools that put you in control of your gaming activity. All tools are available by contacting support at [email protected].

Deposit Limits in Detail

Deposit limits are one of the most effective tools for keeping your gambling within a budget you are comfortable with. tbaji allows you to set a maximum deposit amount across three different time periods:

To request a deposit limit, contact tbaji support at [email protected] with your registered mobile number and the limit amount and period you would like applied. Limit increases take effect after a 7-day cooling-off period to give you time to reconsider. Limit decreases take effect immediately. You may also request removal of a limit after the 7-day cooling-off period has passed.

Time-Out and Cooling-Off Periods

Sometimes you simply need a break. tbaji offers structured time-out options that temporarily suspend your account so you can step away from gaming without permanently closing your account.

Self-Exclusion

Self-exclusion is tbaji's most serious responsible gaming tool and is intended for players who believe they have a gambling problem and want to stop completely. When you self-exclude from tbaji, your account is permanently closed for the duration you choose — either a fixed period (1 month, 3 months, 6 months or 1 year) or permanently. During self-exclusion you will not be able to deposit, play or receive any promotional communications from tbaji.

To begin the self-exclusion process, contact tbaji support at [email protected]. Include your registered mobile number and clearly state that you are requesting self-exclusion and the duration you wish to apply. Our team will action your request immediately, typically within a few hours of receiving it. Any real-money balance remaining in your account at the time of exclusion will be returned to you via the payment method used for your most recent deposit.

Warning Signs of Problem Gambling

Problem gambling can affect anyone regardless of age, income or background. Recognising the warning signs early is the first step to getting help. Consider speaking to tbaji support or seeking professional assistance if you notice any of the following in yourself or someone you know:

• Spending more money on gambling than you can afford to lose, or borrowing money to fund gambling activity.
• Feeling anxious, irritable or restless when you are not gambling, or when you try to reduce how much you gamble.
• Chasing losses — continuing to gamble in order to win back money you have already lost, which often leads to larger losses.
• Lying to family members, friends or colleagues about how much time or money you spend on gambling.
• Neglecting work, family responsibilities, meals or sleep because of time spent gambling.
• Using gambling as a way to escape from stress, depression, loneliness or other difficult emotions rather than as leisure.
• Finding it difficult to stop gambling even when you want to, or feeling that gambling is out of your control.

If any of the above resonates with you, you are not alone. Reaching out early makes a significant difference. Contact tbaji support at [email protected] at any time — our team is trained to listen without judgment and to help you access the tools and resources you need.

Tips for Safer Play

Even if you are enjoying gambling as a casual leisure activity, these habits help keep it that way and ensure your experience on tbaji stays positive over the long term.

Getting Help — Contact and Support

If gambling is becoming a problem for you or someone close to you, please reach out for help right away. You do not need to wait until the situation is serious — reaching out early is always the right decision. tbaji's support team is available 24 hours a day, 7 days a week, and can activate any responsible gaming tool on your account immediately upon request.

tbaji operates as an offshore platform. If you are in Bangladesh and need to speak with a counsellor about gambling-related concerns, we encourage you to reach out to a trusted mental health professional or community support service in your area. Taking that step is a sign of strength, not weakness.